Helping Hands NKY has been state-certified, with all employees licensed, bonded, and insured since the day the company opened. Being one of the few agencies contracted by the government to provide services, our business practice standards are held at a high level of accountability. When you invite one of our caregivers into your home, feel secure knowing that they have been thoroughly vetted. Due to our profound appreciation for our caregivers, they are provided benefits exceeding the industry standard in wages, retirement, and vacation benefits.
Clients are provided a free in-home assessment. The assessment consists of a trained manager spending time with the family determining what level of care is needed and the amount of time required to meet the needs of the client. There are circumstances where more care can be provided in less time than the family estimates, we help clients make that determination. With no contracts and no minimum number of hours required, we do our best to accommodate the true needs of the client and their family.
Our approximately 98% retention rate with clients reflects that clients and caregivers alike appreciate our heartfelt, direct approach to care and concerns. Management can be reached at any time to address concerns and or make adjustments to care without hassle.
In an effort to improve quality and customer satisfaction, Helping Hands NKY has hired a Third Party company to conduct surveys with our caregivers and clients. Through monthly reports, we’re able to consistently identify, evaluate and improve areas that need attention in service and employment provided. This ongoing evaluation has shown that 91% of our clients are willing to refer our company to people needing help.